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Products
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Support & Service
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About Us
RTI provides complete quality assurance solutions for all X-ray modalities and facilities.
We have ”click & go” solutions for your X-ray quality assurance. Everything between basic service to specialists. Each product comes with a 24 month factory warranty which can be extended – up to 10 years. -
Contact
RTI Group AB
Flöjelbergsgatan 8C
SE-431 37 MÖLNDAL Sweden
Phone +46 31 746 36 00
Service
Take the chance and upgrade your existing Red Piranha Main Unit to a Black Piranha with all new beam qualities and modalities. Read more here>>
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Brochure and Information Why choose RTI Service & Calibration labs
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Customer Service Survey Please take a moment to fill out the
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Calibrations
Do you need help with calibration or reparation of your device? Follow the instructions below to send the device to our nearest service center.
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1. Choose Product
Get the service document -
2. Download
Download and print your service document -
3. Send
Send your product with the document to:
Service RTI Headquarters Sweden
For recalibrations, repairs and upgrades outside Sweden and US please contact our local distributor in your country, they will guide you in your choice of calibrations, repairs and upgrades. For service/calibration issues in countries where RTI is not represented, please contact RTI Headquarters Sweden.
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RTI Group AB |
E-mail: service[at]rtigroup.com Daniel Toll +46 31 746 36 08 |
Service US Office
For recalibrations, repairs and upgrades in the US there is no need to use the service document provided above.
Simply use the Inventory check list instead.
Download:
Inventory Check List-Piranha_Barrracua.pdf
Inventory Check List-Cobia.pdf
Inventory Check List-Legacy.pdf
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RTI Electronics Inc |
E-mail: service.us[at]rtigroup.com Brian Daniel 973-439-0242 x 609 |
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Service RTI Headquarters Sweden
Phone: +46 31 746 36 00
E-mail: service[at]rtigroup.com -
Service US Office
Phone : 973-439-0242 x 609 or 973-439-0242 x 608
E-mail: service.us[at]rtigroup.com
Express Service
It is important for us that you do not have to be without your instrument longer
than necessary. In addition to the standard repairs and calibrations with a
turnaround time of 10 working days (in-house), we also offer Express Service*,
for additional 50% of the calibration or repair cost, with a typical turnaround time
of 3 working days* (in-house).
*Only available when booked in advance and only for a limited amount of slots per week.
2-year Calibration Cycle
RTI Electronics products have such a high measurement performance that the
recommended calibration interval is as long as 24 months. This, together with
the extended warranty program reassures you to trust your instrument and gives
a low lifetime cost for you.
Get the Best Warranty in the Market - 10 Years
The RTI conditional Extended Warranty Program for Piranha and Cobia gives you
up to 10-year warranty. Each product comes with a 24 month factory warranty.
By joining the RTI Extended Warranty Program you will have the opportunity to
increase your warranty 2 years at a time – up to 10 years.
RTI Service Center
At an RTI Service Center, we ensure that your instrument will always be returned
to you with the latest firmware and updates so it retains its measurement perfomance.
This, together with the extended warranty program reassures you to trust your
instrument and gives a low lifetime cost.
We Will Remind You
To make it convinient for you we offer to keep track of when your instrument needs
to be sent in for calibration. We will send you a reminder via e-mail two months before
so you can plan your work and schedule the calibration in time. We will send the
reminder to the e-mail you provided at purchase.
