RTI Group AB Error Reporting asks users to send error report data to RTI Group AB via email. This Web page explains the nature of the data, why it is collected, and what is done with it.
Reports collected via the error reports are actively used by RTI Group AB and its partners to improve the reliability of the software you use.
Unfortunately, software has bugs. Even a relatively simple software product today has millions of lines of code with many places for bugs to hide. That is why you still encounter crashes and freeze-ups despite our extensive testing. We are committed to learning about and trying to fix the problems in our software. So when you choose to send up an error report, a small snapshot of the state of your application is transferred to RTI Group AB. This data is used by software engineers to diagnose and fix the problem.
Error report data is used to find and fix problems in the software you use. It is not used for marketing purposes.
To fix problems in the software you use, we need information about what the software was doing when it experienced the problem, and about your machine configuration.
When collecting information, it is possible for personal or confidential information to be present in the report. For instance, a snapshot of memory may include your name, part of a document you were working on, or data you recently submitted to a Web site. It is also possible for personal information to be included in a log file, a portion of the registry, or other product specific files needed to determine the cause of the problem. If you are concerned that the report may contain personal or confidential information, please do not send the report.
When we receive an error report, we use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the error reports you provide on computer servers with limited access.
RTI Group AB employees, contractors and vendors who have a business need to use the error report data are provided access. If the error report indicates that a third-party product is involved, RTI Group AB may send the data to the vendor of that product, who may in turn send the data to sub-vendors and partners.
Thank you for your continued support for making our software better, and helping us to bring a better experience to you when using our products.
RTI Group AB, Research & Development Department.