Any questions? We are here to help you. Our goal is to take care of you too.

Important Information about  Ocean Crash!

Microsoft recently sent out an update for Office365/AccessDatabase, which contains a bug that causes applications that uses AccessDatabase to stop working.

You can read more about this bug here.

This have caused Ocean to stop working for some customers.
The error is displayed as an message in Ocean with various messages such as “Query ” is Corrupt”, “Catastrophic Error”, etc.

To solve this issue, download and install latest version of Ocean (v2020.2A).
If you still experience any issues, please contact support at

 

1. Contact us

We encourage you to contact us if you have questions or problems. We are here to help you and be your partner in your everyday working life.

Europe, Africa, South America and rest of the World: RTI Group Headquarters (Mölndal, Sweden)

    • David Gustafsson, +46 31 746 36 28, 

US and Canada: Contact RTI Group North America (N J, USA)

    • Dr. Larissa Oliveira, +1-800-222-7537, 

APAC: RTI Group APAC (Singapore)

    • David Gustafsson, +46 31 746 36 28, 

2. Contact your local distributor

Your local representative – our extension in the world – is an expert on RTI’s products and can help you to answer your questions and support you. This way you can get help in your time zone and in your own language.

3. Have you read our FAQ?

For the most common application and measurement issues, we have collected the answers in one place, please visit our FAQ page. This is so that you will get a quick answer to your question.

4. Have you checked the application notes?

In our application notes, you will find answers, solutions and tips for some specific measuring task that may arise. Here you will also find instructions on how to measure on some unusual X-ray machines and new measuring set-up.

5. Do you have the latest software?

It is always good to have the latest update for your instrument. This is because we continuously fix bugs and make improvements.