RTI Service: calibration, upgrade, and repair

At our accredited calibration labs, your meter is in the
best hands.

Our labs are compliant with leading standards and certifications issued by regulatory bodies within Quality Assurance of X-ray.

Trained RTI Service engineers take care of your meter
and make sure they perform better for longer.

How to order calibration, upgrade, and repair

For all countries except the USA and Canada:

Please contact your local distributor to fill out the RTI Service Form, below, and get instructions on how to send in your service order:

For full use of the PDF form, please use Adobe Acrobat Reader.

Remember to pre-book your system through service@rtigroup.com to guarantee the minimum turnaround time!

RTI Group Headquarters
Flöjelbergsgatan 8C
431 37 Mölndal, SWEDEN
E-mail: service@rtigroup.com


For the USA and Canada:

Please fill out the service document below:

For full use of the PDF form, please use Adobe Acrobat Reader.

Please send the completed service checklist to RTI Group North America to request for Return Authorization and instructions on sending in your unit for service.

RTI Group North America
33 Jacksonville Road, Building 1
Towaco, NJ  07082, USA
E-mail: service.us@rtigroup.com

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Download the 2020 RTI Service & Calibration brochure for your records.

Service at RTI

Our calibration labs are designed to serve users of RTI products around the globe with a traceable, reliable, and convenient service. All services are performed by trained RTI personnel. Our calibrations are traceable to international standards, and we do calibrations with true adjustments.

We are the only non-invasive X-ray QA test equipment manufacturer that includes all products in its ISO 17025 accreditation scope.

Key facts

  • Two-year calibration cycle
  • Ten-day turn-around-time
  • Three-day Express Service
  • Warranty up to ten years
  • Keep your instrument up to date
  • Certifications and approvals
  • We will remind you
Ocean software on tablet - RTI Group

Your benefits

2 Year Calibration

Two-year calibration cycle

Due to the high reliability of RTI products, we recommend a two-year calibration cycle. Together with the short turn-around-time, this gives you high accessibility to your instrument.

Express Service

Three-day Express Service

To even further decrease the turn-around-time, we offer a three-day turn-around-time Express Service. The Express Service is only available for pre-booked calibration service.

10 Year Warranty

Warranty up to ten years

The RTI conditional Extended Warranty program for the Piranha and Cobia platforms gives you up to a ten-year warranty. Each instrument comes with a 2 years warranty. By joining the Extended Warranty Program, you can increase your warranty two years at a time – up to 10 years.

Read how to order an extended warranty >

Certifications and approvals

 

Reminder

We will remind you

We will send a reminder two months before your RTI product is due for calibration. This lets you plan carefully when to send in your product to the RTI lab.

Express Service

Keep your meter up-to-date

When we calibrate your meter, we also ensure it gets all the latest updates for new X-ray equipment. This means your meter is kept up-to-date and that you get the most value out of your investment!

Upgrade Red Piranha to Black Piranha (R2B)

Get more value out of your Red Piranha by letting us upgrade it to a state-of-the-art Black Piranha. We believe in offering upgrade paths and we are hesitant to discontinue products and service programs.