RTI Service: calibration, upgrade, and repair

At our accredited calibration labs, your meter is always in the best hands.

Our labs are compliant with leading standards and certifications issued by regulatory bodies within Quality Assurance of X-ray.

Trained RTI Service engineers take care of your meter and make sure they perform better for longer.

How to order calibration, upgrade, and repair

For all countries except the USA and Canada:

Please contact your local distributor to fill out the Service Form, below, and get instructions on how to ship your service order:

Service Form

For full use of the PDF form, please use Adobe Acrobat Reader.

The updated Service Price List can be found on the RTI Distributor Portal.

Remember to pre-book your system through service@rtigroup.com to guarantee the minimum turnaround time!

RTI Group Headquarters
Flöjelbergsgatan 8C
431 37 Mölndal, SWEDEN
E-mail: service@rtigroup.com

For the USA and Canada:

Please fill out the service document below:

Service Checklist

For full use of the PDF form, please use Adobe Acrobat Reader.

Please send the completed service checklist to RTI Group North America to request for Return Authorization and instructions on sending in your unit for service.

RTI Group North America
33 Jacksonville Road, Building 1
Towaco, NJ 07082, USA
E-mail: service.us@rtigroup.com

Please note

RTI does not offer any in-house calibration of the RTI Survey Meter.

Calibration, adjustment, and service of the Meter are available at a number of sites around the world through our partners.

For calibration or repair of your RTI Survey Meter, please contact any of the sites listed below.

Also, for price information and delivery status, please contact the independent RTI partner you decide to use.

Before shipping, please contact the service center for price information and delivery information. Service levels may differ between different sites.

Europe

IMEC ApS
Erhversparken 7
DK-4621 Gadstrup, DENMARK
Phone: +45 46 40 78 85
Fax: +45 46 31 01 52
E-mail: info.imec@powerstow.com
Web: www.imec.dk

USA

Ludlum Measurements, Inc.
Attn: Repair and Calibration
501 Oak Street Sweetwater
Texas 79556, USA
Voice: (325) 235-5494
Fax: (325) 235-4672
E-mail: repair@ludlums.com

Instructions and return forms available at www.ludlums.com

Service at RTI

Our calibration labs are designed to serve users of RTI products around the globe with a traceable, reliable, and convenient service. All services are performed by trained RTI personnel. Our calibrations are traceable to international standards, and we do calibrations with true adjustments.

We are the only non-invasive X-ray QA test equipment manufacturer that includes all products in its ISO 17025 accreditation scope.

Key facts

Two-year calibration cycle

Ten-day turn-around-time

Three-day Express Service

Warranty up to ten years

Keep your instrument up to date

Certifications and approvals

We will remind you

Download the RTI Service & Calibration brochure for your records.

Your benefits

Two-year calibration cycle

Due to the high reliability of RTI products, we recommend a two-year calibration cycle. Together with the short turn-around-time, this gives you high accessibility to your instrument.

Three-day Express Service

To even further decrease the turn-around-time, we offer a three-day turn-around-time Express Service. The Express Service is only available for pre-booked calibration service.

Warranty up to ten years

The RTI conditional Extended Warranty program for the Piranha and Cobia platforms gives you up to a ten-year warranty. Each instrument comes with a two-year warranty. By joining the Extended Warranty Program, you can increase your warranty for two years at a time – up to ten years.

Read how to order an extended warranty >

Certifications and approvals

We will remind you

We will send a reminder two months before your RTI product is due for calibration. This lets you plan carefully when to send in your product to the RTI lab.

Keep your meter up-to-date

When we calibrate your meter, we also ensure it gets all the latest updates for new X-ray equipment. This means your meter is kept up-to-date and that you get the most value out of your investment!

Upgrade Red Piranha to Black Piranha (R2B)

Get more value out of your Red Piranha by letting us upgrade it to a state-of-the-art Black Piranha. We believe in offering upgrade paths and are hesitant to discontinue products and service programs.