Service: Calibration, repair, and upgrade

At our accredited calibration labs, your meter is in the best hands. Trained RTI service engineers take care of your meter and make sure they perform better for longer.

Download the 2020 RTI Service & Calibration brochure for your records.

How to order calibration

1. Download the service document from the service center of your choice.

USA and Canada

For full use of the PDF form, please use Adobe Acrobat Reader.

All countries except USA and Canada

For the full use of the PDF forms, please use Adobe Acrobat Reader.

2. Fill in the document downloaded.

3. Please send the completed Service checklist to to request for Return Authorization and instructions on sending in your unit for service.

USA and Canada
RTI Group US Office
33 Jacksonville Road, Building 1
Towaco, NJ  07082, USA
For inquiries:

All countries except USA and Canada
RTI Group Headquarters
Flöjelbergsgatan 8C
SE-431 37 Mölndal, Sweden
For inquiries:

How to order repair and upgrade

Contact the RTI service center of your choice or your local distributor.

USA and Canada
RTI Group US Office
33 Jacksonville Road, Building 1
Towaco, NJ  07082, USA
For inquiries:

All countries except USA and Canada
RTI Group Headquarters
Flöjelbergsgatan 8C
SE-431 37 Mölndal, Sweden
For inquiries:

Your benefits

2 Year Calibration

Two-year calibration cycle

Due to the high reliability of RTI products, we recommend a two-year calibration cycle. Together with the short turn-around-time, this gives you high accessibility to your instrument.

Express Service

Three-day Express Service

To even further decrease the turn-around-time, we offer a three-day turn-around-time Express Service. The Express Service is only available for pre-booked calibration service.

10 Year Warranty

Warranty up to ten years

The RTI conditional Extended Warranty program for the Piranha and Cobia platforms gives you up to a ten-year warranty. Each instrument comes with a 2 years warranty. By joining the Extended Warranty Program, you can increase your warranty two years at a time – up to 10 years.

Read how to order an extended warranty >

2 Year Calibration

Certifications and approvals

RTI’s solutions accredited labs are compliant with leading standards and certifications issued by regulatory bodies within Quality Assurance of X-ray.

Read more here >

Reminder

We will remind you

We will send a reminder two months before your RTI product is due for calibration. This lets you plan carefully when to send in your product to the RTI lab.

Express Service

Keep your meter up-to-date

When we calibrate your meter, we also ensure it gets all the latest updates for new X-ray equipment. This means your meter is kept up-to-date and that you get the most value out of your investment!

Upgrade Red Piranha to Black Piranha

Get more value out of your Red Piranha by letting us upgrade it to a state-of-the-art Black Piranha. We believe in offering upgrade paths and we are hesitant to discontinue products and service programs.

Service at RTI

Our calibration labs are designed to serve users of RTI products around the globe with a traceable, reliable, and convenient service. All services are performed by trained RTI personnel. Our calibrations are traceable to international standards, and we do calibrations with true adjustments. We are the only non-invasive X-ray QA test equipment manufacturer that includes all products in its ISO 17025 accreditation scope.

Key facts

  • Two-year calibration cycle
  • Ten-day turn-around-time
  • Three-day Express Service
  • Warranty up to ten years
  • Keep your instrument up to date
  • Certifications and approvals
  • We will remind you
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