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RTI Service and calibration

Calibration and Service

 

Our calibration labs are designed to serve users of RTI solutions around the globe with a traceable, reliable, and convenient service. All services are performed by specially-trained RTI personnel, and our calibrations are carried out with true adjustments and traceable to international standards.

We are the only non-invasive X-ray QA test equipment manufacturer that includes all products in its ISO 17025 accreditation scope.

 

 

Due to the high reliability of RTI products, we recommend a two-year calibration cycle. Together with the short turnaround time, this gives you high accessibility to your instrument.

To even further decrease the turnaround time, we offer a three-day Express Service. Please note that this is only available for pre-booked calibration service.

 

RTI Service brochure
Approved Calibration

The highest calibration standards

 

As an accredited laboratory, we are regularly reviewed to ensure that our calibration skills are maintained. It provides third-party assurance that RTI has the quality management system to ensure all our calibrations are consistent of the highest quality. This accreditation is a guarantee that our assignment is carried out impartially, fairly, and based on internationally accepted standards.

When we calibrate your meter, we also ensure it gets all the latest updates for new X-ray equipment. This means your meter is kept up-to-date and that you get the most value out of your investment.

We will send a reminder two months before your RTI product is due for calibration. This lets you plan carefully when to send your meter to the RTI Lab.

 

Certifications & Approvals

Find your local RTI distributor

Your local RTI distributor will help you with all administration regarding your service order.

Find your distributor
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Global Service

Please contact your local distributor to fill out the Service Form and to receive instructions on how to ship your service order.

RTI Group Headquarters
Flöjelbergsgatan 8C
431 37 Mölndal, SWEDEN

Service Form - Global
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USA/Canada Service

Please send the completed service form to RTI Group North America to request Return Authorization and receive instructions to send in your unit for service.

RTI Group North America
33 Jacksonville Road, Bldg. 1
Towaco, NJ 07082, USA

Service Form - USA/Canada
New release

Ocean Next™ software v.2.0

The Ocean Next™ software v.2.0 includes several new features such as a Message panel for news and more visible calibration reminders, auto-start first test in sessions, improved auto-fill site functionality, new CT and Mammo calibrations, and new export PDF functionality.

Discover Ocean Next™ v.2.0
Ocean Feauture
RTI-user portal

myRTI

We have launched our customer platform, myRTI, where you will find your Ocean exposure logs, news about products, software releases, get calibration reminders for your meters, and much more!

Create your free myRTI account
myRTI
Increase your warranty

Extended Warranty Program

The RTI conditional Extended Warranty program for the Piranha and Cobia solutions gives you up to a ten-year warranty. Each meter comes with a two-year warranty. By joining the Extended Warranty Program, you can increase your warranty for two years at a time – up to ten years.

How to order an extended warranty
10 Year Warranty
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